Shipping policy
Shipping
www.slot4ever.com ships orders to Spain, Portugal and all other European Union countries. For now we do not ship outside the European Union.
Shipping costs
Shipping costs depend on the destination country or area and are always shown during checkout before you confirm your order.
| Destination | Shipping cost | Free shipping |
|---|---|---|
| Spain (mainland and Balearic Islands) | €4.50 | Orders of €90 or more |
| Canary Islands, Ceuta and Melilla | €3.72 (excl. VAT) | Orders of €74.38 or more excl. VAT (equivalent to €90 incl. VAT) |
| Portugal | €8.99 | Not applicable |
| Rest of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia and Sweden | €8.99 | Not applicable |
Free shipping only applies to orders delivered in Spain. There is no free shipping for orders delivered outside Spain.
Canary Islands, Ceuta and Melilla: orders are sold without Spanish VAT. The recipient may be charged local import taxes (IGIC or IPSI) and customs formalities (DUA) fees.
Delivery times
Spain:
- 24 h (on working days, Monday to Friday) for orders received before 5 pm and shipped to the mainland with the Oxperta service.
- 48/72 h on working days, Monday to Friday for shipments with Nacex Plus Bag for small parcels.
- There is no delivery service on Saturdays and Sundays.
Balearic Islands, Canary Islands, Ceuta and Melilla, Portugal and the rest of the European Union: the delivery time depends on the destination and is shown during checkout and in the shipping confirmation email.
Tracking and receiving your order
- Orders are shipped directly from www.slot4ever.com through our logistics operators. We will send you a notification with the tracking number so that you can follow your parcel online.
- If there is nobody to receive the parcel at the delivery address, the carrier will leave a notice with a telephone number that you must call to arrange delivery. The carrier will keep your parcel in its warehouses for 15 days before returning it to our premises.
- If you do not receive your purchase within the estimated time, please contact our Customer Service team at admin@slot4ever.com. As soon as we receive your message, we will take the necessary steps to find out why you have not received it within the expected time.
- If your order arrives with damage caused in transit, let us know as soon as possible at admin@slot4ever.com, ideally with photos of the parcel and the product. Telling us promptly helps us claim from the carrier, but it does not limit your statutory rights.
Important note about the shipping address and postcode
Before confirming your order, check that the postcode is correct. Parcels are routed from depot to depot by postcode (the system does not take the town into account), so if there is an error the parcel would be sent to a town other than the customer's. This means the carrier has to redirect it, with an associated cost that the customer must pay.
Returns
You have 30 calendar days from receipt of your order to return it. The conditions are set out in our Refund policy.