Frequently asked questions

How do I buy?

Buying at Slot4ever is very easy: we have designed our website so that you can find what you need quickly. If you create a customer account, you will not have to enter all your details on future purchases.

  • You can find our categories in the shop menu, where you will find all our items.
  • If you want to find an item quickly, you can use the search bar.
  • Select the product you want, choose the quantity and click "Add to cart".
  • Then go to the cart and click "Check out" if you want to pay for your order, or keep shopping if you want to add more items.

Checkout process

  1. Your details: enter your contact details and delivery address. Important! Give a telephone number (preferably a mobile) so that the carrier can contact you. The most important detail is the postcode: if it is wrong, the order will be sent to a town other than yours and it will have to be shipped a second time. Please check your postcode before placing your order.
  2. Shipping: choose the shipping method you want. Remember: shipping is free in Spain on orders of €90 or more (€74.38 excl. VAT in the Canary Islands, Ceuta and Melilla)!
  3. Payment: choose the payment method you prefer: card, PayPal, bank transfer, cash on delivery (Spain only) or instalment payments with seQura.
  4. Confirmation: confirm your order.

You will then receive an order confirmation by email, and we will ship it quickly.

How do I pay? Is it secure?

Is it secure to pay at Slot4ever? Absolutely.

100% secure

The entire shop and the payment process run over an encrypted connection (SSL/TLS) to protect your information. What is more, when you pay, Slot4ever does not receive sensitive financial data such as your card or bank account number.

Payment methods

You have several payment methods available, all of them completely secure. None carries a surcharge, except cash on delivery.

  • Card payment: you enter your card details in the shop's secure payment gateway (Shopify Payments). Slot4ever never has access to your bank details.
  • PayPal payment: the PayPal page will open, where you must log in to your account to make the payment. The PayPal page is external to Slot4ever and we will never have access to your details. Once you have paid, you will return to Slot4ever, where it will be confirmed that the payment and order have been completed successfully. No surcharge.
  • Bank transfer: the order will show Slot4ever's account number for you to make the payment. Once we receive the amount in our account, we will ship your order. This usually takes 2 working days… you know how "fast" banks are.
  • Cash on delivery (Spain only): the best option if you do not want to use any of the above. You pay the carrier in cash when you receive the order at home. This payment method carries a surcharge of €2.95, which is the fee charged by carriers in these cases.
  • Instalment payments with seQura: you can pay for your purchase over 3, 6 or 12 months. All you need is your Spanish ID (DNI), your mobile phone and a bank card.

Does the price include VAT and shipping costs?

Prices include the VAT of the destination country (21% in Spain, 23% in Portugal and each country's rate in the rest of the European Union). Orders to the Canary Islands, Ceuta and Melilla are sold without Spanish VAT and the recipient may have to pay local import taxes (IGIC or IPSI) and customs formalities (DUA).

Shipping costs are added during checkout:

  • Spain (mainland and Balearic Islands): €4.50, free on orders of €90 or more.
  • Canary Islands, Ceuta and Melilla: €3.72 (excl. VAT), free on orders of €74.38 or more excl. VAT (equivalent to €90 incl. VAT).
  • Portugal: €8.99.
  • Rest of the European Union: €8.99.

Free shipping only applies to orders delivered in Spain. For now we do not ship outside the European Union. You will find full details in our Shipping policy.

How long does delivery take?

We work with physical stock available, so we can ship as soon as you place your order.

In mainland Spain you can receive your order in 24 h by courier (Oxperta service) or in 48/72 h with the economy Nacex Plus Bag service. In both cases we will send you the tracking number so that you can follow your parcel.

Once payment has been made, we ship the order the same day if we receive it before 5 pm (Monday to Friday, working days).

For the Balearic Islands, Canary Islands, Ceuta and Melilla, Portugal and the rest of the European Union, the delivery time depends on the destination and is shown during checkout and in the shipping confirmation email.

Can I return a product?

Yes. You have 30 calendar days from receiving your order to return it without giving any explanation. Returns are free of charge for customers in Spain and Portugal: email us at admin@slot4ever.com and we will tell you how to do it. In the rest of the European Union, the direct cost of the return is borne by the customer. We refund the amount, including the initial shipping costs, within a maximum of 14 days. See all the conditions in our Refund policy.

What guarantees do you offer?

All products sold by Slot4ever have a 3-year legal guarantee from delivery, in addition to the manufacturer's guarantee, so we will respond to any incident to solve the problem. In our case, the guarantee and liability are the same as in a physical shop.

If you find a defect during the guarantee period (provided it is not due to wear and tear or misuse of the product), email us at admin@slot4ever.com stating:

  • Order number
  • Item affected
  • Problem found

Together with the brand's technical service, we will find a quick solution so that you can enjoy your item: repair or replacement and, where applicable by law, a price reduction or refund. If the product is defective or is not the one you ordered, we pay all shipping costs.

Transport guarantee: all our shipments travel insured for 100% of the value of the goods. If your order arrives with damage caused in transit, let us know as soon as possible at admin@slot4ever.com, ideally with photos of the parcel and the product. Telling us promptly helps us claim from the carrier, but it does not limit your rights.

What should I do if I have a complaint?

At www.slot4ever.com we work continuously for our customers, improving our customer service systems, speeding up delivery and letting you enjoy our items in the best possible way. We therefore ask that, should anything happen, you do not hesitate to send us your complaint through the contact form or by emailing info@slot4ever.com.

Is my data secure?

Payments and bank details

As we have explained, Slot4ever's payment methods are 100% secure. The entire shop runs over an encrypted connection (SSL/TLS) and payment is made through the shop's secure payment gateway, the bank's, PayPal or seQura, so Slot4ever never has access to or stores your full bank details.

Personal data

Slot4ever complies with the General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD) and Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI), so your personal data are processed as required by law.

We do not sell your data. We only share it with the providers needed to process your order (shop platform, carriers, payment methods) and, if you accept, with analytics and advertising tools.

You can change your details from your customer account whenever you need to. If you want us to delete them, email us at admin@slot4ever.com.

The data we ask for in our forms are used to send you your order, to contact you when necessary and, only if you subscribe, to send you information of interest. Full information is available in our Privacy policy.